This page lists every official way to contact SASSA in 2026 — including the SASSA WhatsApp number, toll-free helpline, and what to do if you no longer have access to your registered phone number.
SASSA WhatsApp Number South Africa 2026
The official SASSA SRD WhatsApp number is:
📱 082 046 8553
This number is for SRD R370 grant applications and status checks only. Save it to your contacts before messaging — label it “SASSA SRD” so you can find it easily.
SASSA will never ask you for your banking PIN, card number, or passwords via WhatsApp. If any number asks for this, it is a scam.
SASSA Toll-Free Number
📞 0800 60 10 11
This is the main SASSA helpline. It is free to call from any South African phone — landline or mobile. Available Monday to Friday during office hours.
Use this number to:
- Check your grant application status
- Report a problem with your payment
- Get help with banking details updates
- Ask about eligibility for any SASSA grant
- Report fraud or a lost SASSA card
- Get the address of your nearest SASSA office
The number 0800601012 (written without spaces) is the same number — both connect to the same SASSA helpline.
All Official SASSA Contact Channels
Website: www.sassa.gov.za
SRD R370 portal: srd.sassa.gov.za
WhatsApp: 082 046 8553
Toll-free helpline: 0800 60 10 11
Email: grantsenquiries@sassa.gov.za
Twitter/X: @OfficialSASSA
Facebook: Official SASSA SA
Always verify you are using official SASSA channels. Do not share your ID number or banking details on unofficial websites or with WhatsApp numbers you have not confirmed are genuine.
How to Contact SASSA on WhatsApp — Step by Step
- Save 082 046 8553 to your phone contacts
- Open WhatsApp and start a new chat with that contact
- Send “Hi” or “SASSA” to start the conversation
- The SASSA bot will respond with a menu of options — select the one that applies to you:
- Apply for the SRD R370 grant
- Check your application status
- Check your payment status
- Update your details
- Follow the prompts and enter your 13-digit ID number when asked
- For status checks, your current grant or payment status will display in the chat
If the bot does not respond within 30 minutes, try again later — the system may be busy during high-traffic periods such as payment week.
How to Check Your SASSA Status via WhatsApp
- Open WhatsApp and message 082 046 8553
- Send “Status”
- Enter your ID number when prompted
- Your current SRD R370 application or payment status will be shown
For a full explanation of what each status message means — including “pending”, “declined”, “means income source identified”, and “banking details pending” — see our SASSA Status Check guide.
What to Do If You Don’t Have Your Registered Phone Number
Many SASSA services require the cellphone number you originally registered with. If you have lost your phone, changed your number, or no longer have access to your registered number, here is what to do:
To change your registered SASSA phone number: You cannot change your registered number online without access to the original number. You must visit your nearest SASSA office in person with:
- Your original South African ID document
- Your new active cellphone number
- Proof of residence (utility bill or lease agreement)
A SASSA official will verify your identity and update your number in the system.
If you need to cancel your application without your registered number: Visit your nearest SASSA office in person. Bring your ID document. Staff can process the cancellation after verifying your identity directly — you do not need your original phone number for an in-person cancellation.
If you need to update your banking details without your registered number: This also requires an in-person visit to a SASSA office. The SMS verification step in the online portal requires your registered number, so the update cannot be completed online if you have lost access to it.
SASSA Regional Office Contact Numbers
If you need to contact a specific SASSA provincial office directly:
Gauteng: 011 241 8200
Western Cape: 021 469 0200
KwaZulu-Natal: 031 360 3911
Eastern Cape: 040 608 0100
Limpopo: 015 291 7600
Mpumalanga: 013 754 9300
North West: 018 388 0200
Free State: 051 410 3200
Northern Cape: 053 838 0900
To find the physical address of the SASSA office nearest to you, visit www.sassa.gov.za or call the toll-free helpline on 0800 60 10 11.
SASSA Office Hours
SASSA offices are open:
Monday to Friday: 08:00 – 16:00
Offices are closed on South African public holidays. It is recommended to arrive early — SASSA offices can be busy, especially in the first week of the month around payment dates.
How to Report SASSA Fraud or a Scam
If you have been targeted by a SASSA scam — fake WhatsApp numbers, fake websites, or someone asking for payment to process your grant — report it immediately:
📞 Call: 0800 60 10 11
📧 Email: fraud@sassa.gov.za
Common scams to watch out for:
- WhatsApp numbers other than 082 046 8553 claiming to be SASSA
- Websites that are not sassa.gov.za or srd.sassa.gov.za asking for your ID or banking details
- People charging a fee to apply for your grant — SASSA services are always free
- SMS messages claiming you have been approved for a grant you did not apply for
Frequently Asked Questions
What is the SASSA WhatsApp number in South Africa 2025? The official SASSA WhatsApp number is 082 046 8553. Use this number to apply for the SRD R370 grant or check your application status.
What is the SASSA toll-free number? 0800 60 10 11. Free to call from any South African mobile or landline, Monday to Friday during office hours.
Can I contact SASSA by email? Yes. Send general grant enquiries to grantsenquiries@sassa.gov.za and fraud reports to fraud@sassa.gov.za.
What is the SASSA contact number for the SRD R370 grant specifically? Use the toll-free number 0800 60 10 11 or the WhatsApp number 082 046 8553. There is no separate number for the SRD grant — both channels handle all SASSA grant types.
How do I contact SASSA if I have changed my phone number? You must visit your nearest SASSA office in person with your ID document and new cellphone number. Your registered number cannot be changed online without access to the original number.
Can I apply for a SASSA grant by calling the helpline? The helpline can assist with information and guidance but cannot process applications directly. SRD R370 applications must be submitted at srd.sassa.gov.za or via WhatsApp at 082 046 8553. Other grant applications must be done in person at a SASSA office.
Is 0800601012 the same as 0800 60 10 11? Yes — it is the same number written without spaces. Both connect to the SASSA toll-free helpline.
What are SASSA office hours? Monday to Friday, 08:00 to 16:00. Closed on public holidays.
How do I cancel my SASSA application without my registered phone number? Visit your nearest SASSA office in person with your ID document. Staff can process the cancellation after verifying your identity — your original phone number is not required for in-person visits.
Page URL: /sassa-contact-number-whatsapp/
Title tag: SASSA WhatsApp Number & Contact Details South Africa 2025
Meta description: Official SASSA WhatsApp number: 082 046 8553. Toll-free helpline: 0800 60 10 11. All SASSA contact details, regional offices, and what to do if you lost your registered number.
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