SASSA Contact Details 2026 — Every Official Channel and How To Use Each One Effectively
The Fastest Way To Get Help
For most SRD queries, the fastest first step is the official SRD status portal which shows your monthly results, payment dates, and banking details without needing to contact anyone. If the portal does not resolve your issue, call the SASSA call centre on 0800 60 10 11 which is toll-free and available Monday to Friday. For queries that cannot be resolved by phone, visit your nearest SASSA office with your original ID document.
SASSA National Contact Details
SASSA toll-free call centre Phone: 0800 60 10 11 Available: Monday to Friday, 08:00 to 16:00 Cost: Free from any South African network
This is the primary contact channel for all grant queries including SRD status, appeals, banking details, payment problems, and identity verification issues. The call menu routes you to the correct department.
Call menu options: Option 1: SRD R370 queries Option 2: Appeals queries Option 3: Other social grants queries
When connected to an agent, have your ID number, registered phone number, and any relevant reference numbers ready. Always ask for and note the call reference number at the end of every call.
SASSA WhatsApp Number: 082 046 8553 How to use: Save this number as a contact and send a message to begin. Follow the menu prompts for your query type. Limitation: WhatsApp support is best suited for general information queries. Complex account-specific issues such as payment disputes and identity verification problems are better handled by phone or in person.
SASSA email General enquiries: grantenquiries@sassa.gov.za Use email for non-urgent queries and to send supporting documents when instructed to do so by a SASSA official. Email response times vary and can take several working days. Always include your full name, ID number, and a clear description of your query in the subject line and body of your email.
SASSA website sassa.gov.za Use the SASSA website to find payment dates, download application forms, find office locations, and access official policy documents and grant information.
SRD-Specific Contact Channels
SRD status portal srd.sassa.gov.za/sc19/status Use this to check your monthly SRD results, confirm your payment date, and review your banking details. This is the first place to check before contacting SASSA for any SRD query.
SRD appeals portal srd.sassa.gov.za/appeals/appeal Use this to submit an appeal for a declined month, check your appeal status, and review appeal outcomes. For full guidance see our SASSA Appeal Guide.
SRD banking details and phone number update srd.sassa.gov.za Use the main SRD portal to update your banking details and registered phone number. For guidance see our SRD Banking Details Update and SRD Phone Number Change pages.
SASSA Services Portal for Other Grants
SASSA services portal services.sassa.gov.za Use this portal to track applications for the Older Persons Grant, Disability Grant, Child Support Grant, Foster Child Grant, and other social grants. Log in using your ID number and the phone number used during your application.
Services portal FAQs services.sassa.gov.za/portal/r/sassa/sassa/faq
SASSA Provincial Office Contact Details
For queries that cannot be resolved through the call centre, visit or contact your provincial SASSA office. Provincial offices handle complex cases, in-person identity verification, biometric verification, and escalations.
Gauteng Head office: 27 Sauer Street, Marshalltown, Johannesburg Phone: 011 241 8400 Email: gauteng@sassa.gov.za
Western Cape Head office: 27 Plein Street, Cape Town Phone: 021 469 0235 Email: westerncape@sassa.gov.za
KwaZulu-Natal Head office: 175 Langalibalele Street, Pietermaritzburg Phone: 033 846 3400 Email: kwazulunatal@sassa.gov.za
Eastern Cape Head office: Sunridge Village, Baxter Street, Newton Park, Port Elizabeth Phone: 041 506 5000 Email: easterncape@sassa.gov.za
Limpopo Head office: 28 Market Street, Polokwane Phone: 015 291 7600 Email: limpopo@sassa.gov.za
Mpumalanga Head office: 27 Brown Street, Nelspruit Phone: 013 754 9300 Email: mpumalanga@sassa.gov.za
North West Head office: Provident House, University Drive, Mmabatho Phone: 018 388 1600 Email: northwest@sassa.gov.za
Free State Head office: 92 Charlotte Maxeke Street, Bloemfontein Phone: 051 410 4200 Email: freestate@sassa.gov.za
Northern Cape Head office: 12 Mutual Road, Kimberley Phone: 053 802 5400 Email: northerncape@sassa.gov.za
How To Find Your Nearest SASSA Office
The easiest way to find your nearest SASSA local office is through the SASSA website office locator at sassa.gov.za. Search by province or city to find the office closest to you along with its address and operating hours.
When visiting a SASSA office always bring your original ID document. For SRD queries also bring your registered phone number. For payment queries bring your bank statement. For identity verification queries bring any supporting documents such as your birth certificate. Arriving early in the morning helps reduce waiting times as SASSA offices are busy throughout the day.
Department of Home Affairs Contact Details
For identity verification problems involving mismatches in the population register, you will need to contact the Department of Home Affairs directly in addition to SASSA.
Department of Home Affairs call centre: 0800 60 11 90 (toll-free) Website: dha.gov.za For Smart ID card and passport applications: eHomeAffairs
UIF Contact Details
For SRD declines related to UIF registration or to request written confirmation of your UIF status for a specific month, contact the Department of Employment and Labour UIF division.
UIF call centre: 0800 030 007 (toll-free) uFiling portal: ufiling.labour.gov.za Website: labour.gov.za
SARS Contact Details
For SRD declines related to IRP5 or SARS income records, contact SARS to confirm your tax status for the assessed month.
SARS call centre: 0800 00 7277 (toll-free) eFiling portal: sarsefiling.co.za Website: sars.gov.za
Free Legal and Rights Support
If your SRD appeal has been declined by ITSAA and you need advice on your rights or on pursuing a judicial review, these organisations provide free assistance to grant applicants.
Legal Aid South Africa Website: legal-aid.co.za Call centre: 0800 110 110 (toll-free) Legal Aid provides free legal assistance to people who cannot afford a lawyer. They assist with social grant disputes including PAJA judicial review applications.
Black Sash Website: blacksash.org.za Helpline: 072 663 3739 Black Sash provides advice, paralegal support, and advocacy for social grant applicants. They have offices and outreach programmes across South Africa.
SASSA Complaints If you have a complaint about SASSA service delivery, you can submit a formal complaint through the SASSA website or by contacting the South African Human Rights Commission.
South African Human Rights Commission: 0800 21 24 28 (toll-free) Website: sahrc.org.za
How To Use Each Contact Channel Effectively
For status checks and payment date queries: Use the SRD status portal first. This is faster than calling and shows your exact monthly results and payment dates without waiting on hold.
For banking details and phone number updates: Use the SRD portal online if you have access to your registered number. If you are locked out, visit a SASSA office in person.
For appeals: Use the SRD appeals portal for months within the 90-day window. For older months, visit a SASSA office for a written appeal submission.
For payment problems: Check your banking details on the portal first, then contact your bank, then call SASSA on 0800 60 10 11.
For identity verification problems: Visit a SASSA office in person or a Department of Home Affairs office depending on where the mismatch originates.
For legal advice on declined appeals: Contact Legal Aid South Africa or Black Sash directly.
What To Have Ready Before Contacting SASSA
Regardless of which channel you use, having the following information ready before you contact SASSA will reduce the time needed to resolve your query.
Your South African ID number. Your registered phone number linked to your SRD application. The specific month you are enquiring about. The exact status wording shown on the portal for that month. Any previous call reference numbers from earlier contacts about the same query. Your bank account details if your query relates to payment or banking details.
Scam Awareness: Fake SASSA Contact Details
Scammers frequently publish fake SASSA phone numbers, WhatsApp numbers, and email addresses to steal personal information and money from grant applicants.
The only legitimate SASSA contact channels are those listed on this page and on the official sassa.gov.za website. Never call a SASSA number found in a WhatsApp group, social media comment, or forwarded message without first verifying it against the official website.
SASSA will never ask you for a fee to process a query, release a payment, or approve a grant. SASSA will never ask for your banking PIN, OTP, or remote access to your phone. If anyone contacting you claiming to be SASSA asks for any of these things, end the contact immediately and report it to the South African Police Service.
For comprehensive scam guidance see our Avoid SRD Scams page.
Summary: Which Contact Channel To Use for Each Query
SRD status check: SRD status portal SRD banking details update: SRD portal or SASSA office SRD phone number change: SRD portal or SASSA office SRD appeal submission: SRD appeals portal or SASSA office SRD payment query: Call 0800 60 10 11 or visit SASSA office Identity verification: SASSA office or Department of Home Affairs 0800 60 11 90 UIF record query: UIF call centre 0800 030 007 SARS income record query: SARS 0800 00 7277 Free legal advice: Legal Aid 0800 110 110 or Black Sash 072 663 3739 General grant query: SASSA call centre 0800 60 10 11
SASSA Contact Details FAQs
Is the SASSA call centre number really free? Yes. 0800 60 10 11 is a toll-free number available from all South African mobile and landline networks at no cost to the caller.
What are SASSA office hours? Most SASSA offices are open Monday to Friday from 08:00 to 16:00. Hours may vary by office and some offices close for lunch. Arrive early to avoid long waiting times.
Can I email SASSA instead of calling? Yes. Send your query to grantenquiries@sassa.gov.za. Include your full name, ID number, and a clear description of your query. Email response times are slower than phone so use email for non-urgent matters.
Does SASSA have a WhatsApp number I can use? Yes. The official SASSA WhatsApp number is 082 046 8553. Use this for general information queries. Account-specific and complex queries are better handled by phone or in person.
What should I do if the SASSA call centre line is busy? Try calling at different times. Early morning when the centre opens at 08:00 and mid-afternoon are often less busy than mid-morning. If you cannot get through by phone, try the WhatsApp channel or visit your nearest SASSA office.
Can I resolve my SRD query online without calling? Many queries can be resolved entirely online. Status checks, payment date queries, banking details updates, phone number updates, and appeal submissions can all be done through the official SRD portal and appeals portal without calling.
What do I do if I was given incorrect information by a SASSA agent? Note the date, time, and call reference number of the call. Contact SASSA again and explain that you received incorrect information on a previous call. If the issue is not resolved, contact the SASSA provincial office or submit a formal complaint through the SASSA website.
Can I get help from Legal Aid if my SASSA appeal was declined? Yes. Legal Aid South Africa provides free legal assistance to people who cannot afford a lawyer including assistance with social grant disputes. Contact them on 0800 110 110.
Official References
- SASSA website
- SASSA call centre: 0800 60 10 11
- SASSA WhatsApp: 082 046 8553
- SASSA email: grantenquiries@sassa.gov.za
- SRD status portal
- SRD appeals portal
- SRD portal
- SASSA services portal
- Department of Home Affairs: 0800 60 11 90
- UIF: 0800 030 007
- SARS: 0800 00 7277
- Legal Aid South Africa: 0800 110 110
- Black Sash: 072 663 3739
- South African Human Rights Commission: 0800 21 24 28
Information on this page is sourced from official SASSA announcements and verified against www.sassa.gov.za. For official queries contact SASSA directly at www.sassa.gov.za or call 0800 60 10 11.
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